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We offer a variety of shipping options based on the delivery location. Please add items to the cart and enter your shipping information for a rate quote and delivery date estimate. Most shipments are delivered without a signature. Please contact Customer Care to request signature required.
International shipping
Sun & Snow does not ship products outside of the U.S.
Shipping Partners
We're committed to providing you with a seamless shopping experience, and that includes fast and reliable shipping.
We partner with some of the most reputable carriers in the industry to ensure your orders arrive on time and in great condition. Our shipping partners include USPS, UPS, and FedEx.
Shipping Rates: Shipping rates are calculated based on the weight, destination, and shipping method chosen during checkout. You can see the shipping cost for your order at checkout before you finalize your purchase.
Delivery Time: Delivery times may vary based on your location and the shipping method selected. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status of your package.
Using Package forwarders
We understand that many people outside the US will use a package forwarder to get their items abroad. Please be aware that Sun & Snow and Sun & Snow's shipping partners cannot be held liable for damage that may occur after the items are delivered to the shipping address provided at the time of purchase.
Still have questions? Email [email protected]
Return Policy
Effective Date: December 1, 2024
1. Eligibility for Returns
- Items must be returned within 30 days of the order shipment date.
- Items must be unused, in original packaging, and in the same condition that you received them.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Gift cards
- Customized items
- Team swim suits
- Grab bag suits
- Items discounted 50% or more
- Eyewear (sunglasses and snow goggles)
- Helmets
3. Process for Returns
- Initiate a return via your order email.
- Once your return is approved, you may package the item(s) securely and ship back to:
SUN & SNOW
Attn: Returns
300 Jackson Plaza
Ann Arbor, MI 48103
4. Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.
5. Exchanges
- If you need to exchange an item, please contact us at (734) 663-9515 or [email protected].
- Exchanges are subject to product availability.
6. Shipping Costs
- Customers are responsible for paying the return shipping costs.
- Shipping costs are non-refundable.
7. Damaged or Defective Items
- If you received a damaged or defective item, please contact us immediately at (734) 663-9515 or [email protected] with details and photos of the product.
8. Contact Information
- For any questions about our return policy, please contact us at (734) 663-9515 or [email protected].